Return, Refund & Cancellation Policy

Effective Date: October 14, 2026

At We Make Shirts, we take pride in providing high-quality custom apparel at affordable prices. Every order is made specifically for our customers, and we want you to feel confident when shopping with us.

Please review our return and refund policy before placing your order.

1. Custom Orders & Returns

Because our products are custom-made, personalized, or printed specifically for each customer, all sales are final once production begins.

We do not accept returns or exchanges for:

  • Incorrect sizes selected by the customer
  • Changes of mind after ordering
  • Incorrect colors or designs selected during checkout
  • Spelling errors submitted by the customer
  • Personal preference regarding fit or style

We strongly encourage customers to review their designs, sizes, colors, and order details before completing their purchase.

2. Damaged, Defective, or Incorrect Orders

We stand behind the quality of our work!

If your order arrives damaged, defective, or different from the design you approved, we want to make it right.

Please contact us within 7 calendar days of receiving your order.

Include your order number, a description of the issue, and clear photographs of the affected items.

Once reviewed, qualifying issues may be resolved through:

  • A replacement at no additional cost
  • A corrected or reprinted item
  • A partial or full refund when appropriate

If the error was made by We Make Shirts, we will cover the cost of correcting it.

3. Order Cancellations

Orders may be canceled for a full refund if production has not started.

Once production begins, cancellations are no longer guaranteed, and refunds may not be available.

Please contact us as soon as possible if you need to request a cancellation.

4. Production & Shipping

Our typical production time is 1–7 business days, excluding shipping transit time.

We offer free nationwide shipping.

While we work hard to complete orders promptly, production and delivery times may vary depending on order size, product availability, and shipping carrier delays.

If an order is lost or arrives damaged during shipping, please contact us so we can investigate and determine the appropriate resolution.

5. Sizing & Color Variations

Customers are responsible for selecting the correct sizes when ordering.

Please note that slight variations in garment color, print placement, and printed colors may occur due to differences in materials, production methods, and screen displays.

Minor variations that fall within normal production tolerances are not considered defects.

6. Refund Processing

Once a refund is approved, it will be issued to the original payment method whenever possible.

Refunds typically take 5–10 business days to appear, depending on your financial institution.

7. Customer Support

We are committed to making your experience with We Make Shirts as smooth as possible.

For questions, order concerns, or return requests, please contact our customer support team during the following hours:

Monday–Thursday: 12 PM–5 PM EST
Friday: 12 PM–3 PM EST

Website: www.WeMakeShirts.net

All orders must be placed online. Local pickup is available for completed orders during designated pickup hours.

8. Shipping Delays & Customer Rights

If we cannot ship an order within the promised timeframe, we will notify the customer and provide the option to accept a revised shipping date or cancel for a full refund, as required by applicable law.

9. Additional Information

This policy does not limit any rights customers may have under applicable consumer protection laws.

Thank you for choosing We Make Shirts!

Your idea, brought to life.

 

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